In this section, we have collected all the information on the Privacy Policy section for your convenience.
1. Introduction
2. Definitions
- Personal Data — any information relating to an identified or identifiable individual.
- Platform — the Cryptomonitor website and all associated services.
- User — any individual who visits, registers, or uses the Platform.
- Cookies — small data files placed on your device to improve your experience, analyze usage, and provide personalized content.
3. Information We Collect
We may collect the following categories of personal data:
- Contact information: name, email address, phone number.
- Identification data: government-issued ID, date and place of birth, selfie (for KYC/AML).
- Account information: login, password, exchange history.
- Technical data: IP address, browser type and version, operating system, device information, access times.
- Financial / Transaction data: wallet addresses, transaction history, source of funds information (when required for compliance).
- Cookies and usage data: browsing activity, preferences, and interaction with the Platform.
We process IP address, device information, approximate geolocation, transaction data, wallet addresses, blockchain analytics results and customer declarations for compliance, fraud prevention, sanctions screening, AML/CFT controls and enforcement of jurisdictional restrictions.
4. Purposes of Processing
We process your personal data for the following purposes:
- Providing and improving our exchange services
- User identification and account management
- Compliance with legal obligations (including AML/KYC requirements)
- Processing and completing cryptocurrency exchanges
- Communicating with you (support, notifications, updates)
- Statistical analysis and service improvement
- Preventing fraud, security threats, and illegal activity
- Marketing and promotional communications (only with your consent)
- Responding to legal requests from authorities
5. Legal Basis for Processing
We process your data based on:
- Your consent
- Performance of a contract (providing exchange services)
- Legal obligations (AML/KYC, anti-fraud laws)
- Legitimate business interests (service improvement, security)
6. Data Retention
We retain your personal data only for as long as necessary to achieve the purposes outlined in this Policy, or as required by applicable laws (including AML record‑keeping obligations). Upon expiry of the retention period, your data will be securely deleted or anonymised.
7. Sharing of Personal Data
We may share your personal data with:
- Our employees and contractors (on a need-to-know basis)
- Liquidity providers and partners (for exchange execution)
- Third-party service providers (hosting, analytics, KYC/AML verification tools)
- Competent authorities, when required by law
We use AMLBot Forms (https://amlbot.com/kyc) for secure KYC data collection.
8. Cookies and Similar Technologies
9. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data (subject to legal obligations)
- Withdraw consent at any time
- Object to processing of your data
- Receive your data in a structured, machine-readable format
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at support@cryptomonitor.info.
In addition, you have the right to data portability, to object to processing, and to withdraw your consent at any time. You also have the right to lodge a complaint with the relevant data protection supervisory authority.
10. Data Retention
11. Children’s Privacy
12. International Data Transfers
13. Security
14. Third-Party Links
15. User Requests
You may send any requests concerning your personal data to our designated email: support@cryptomonitor.info. We undertake to review and respond to such requests within thirty (30) days from the date of receipt.
16. Third‑Party Resources
Our Platform may contain links to external websites. We are not responsible for the privacy practices or content of those third‑party sites, and we encourage you to review their privacy policies before providing any personal information.