CryptoMonitor Team
May 8, 2026
~2 min read
Cryptomonitor Anti-Money Laundering, Anti-Terrorist Financing and Know Your Customer Policy
This AML/KYC Policy is designed to prevent and minimize the risk of Cryptomonitor being used for any illegal activities, including money laundering, terrorist financing, fraud and other financial crimes.
As a virtual asset service provider, we comply with international regulations, including the requirements of the Fifth Anti-Money Laundering Directive (5AMLD) and other applicable laws. We implement strict internal procedures to identify and mitigate risks.
By creating an exchange order on our website, you agree that your transaction and account may be subject to AML/KYC verification.
1. How AML/KYC Verification Works
Our AML/KYC procedures include:
- Continuous monitoring of all transactions
- Risk-based approach
- Customer Due Diligence (CDD)
- Enhanced Due Diligence (EDD) when required
- Appointment of a dedicated Money Laundering Reporting Officer
- Cooperation with law enforcement and regulatory authorities
- Staff training and regular policy updates
Verification is carried out by our internal AML team and our liquidity providers.
2. When Verification May Be Required
A transaction may be flagged and frozen if the incoming assets receive any of the following risk labels:
- DARK SERVICE, SCAM, STOLEN, MIXING/MIXER
- RANSOMWARE, SEXTORTION, HACK, PHISHING
- TERRORISM FINANCING, FRAUD, BLACKLIST
- SANCTIONS, NARCOTICS, HUMAN TRAFFICKING, CHILD ABUSE, etc.
In such cases, the transaction will remain frozen until full identity verification (KYC) is completed.
3. KYC Verification Process
During KYC we may request:
- Email address
- Government-issued photo ID
- Selfie (liveness check)
All documents must be in JPEG or PNG format. Additional documents may be requested if necessary.
We use secure third-party services for data collection and verification. Your personal data is processed and protected in accordance with our Privacy Policy.
4. Timeframes and Refunds
- KYC review usually takes up to 30 days (depending on the case).
- After successful verification, you may be offered:
- A refund to the original sending address (minus a fee of up to 5%, but not higher than the blockchain withdrawal cost)
- Or continuation of the exchange at the current market rate
Refunds are processed within 7 business days after verification is approved.
5. Additional Commission for High-Risk Transactions
We reserve the right to apply an additional fee of up to 5% (maximum $100) for transactions identified as high-risk to cover extra analysis and compliance costs.
6. When Refund Is Not Possible
We cannot return funds in the following cases:
- Official request from law enforcement or regulatory authorities
- Court seizure or blocking order
- Failure to provide requested KYC documents within 30 days
- Assets received from high-risk or prohibited platforms (specific exchanges and mixers are listed in internal procedures)
7. Preliminary AML Check
You can request a free preliminary risk assessment of any address before making an exchange by contacting our support team.