This AML/KYC Policy is designed to prevent and minimize the risk of Cryptomonitor being used for any illegal activities, including money laundering, terrorist financing, fraud and other financial crimes.
As a virtual asset service provider, we comply with international regulations, including the requirements of the Fifth Anti-Money Laundering Directive (5AMLD) and other applicable laws. We implement strict internal procedures to identify and mitigate risks.
By creating an exchange order on our website, you agree that your transaction and account may be subject to AML/KYC verification.
1. How AML/KYC Verification Works
Our AML/KYC procedures include:
- Continuous monitoring of all transactions
- Risk-based approach
- Customer Due Diligence (CDD)
- Enhanced Due Diligence (EDD) when required
- Appointment of a dedicated Money Laundering Reporting Officer
- Cooperation with law enforcement and regulatory authorities
- Staff training and regular policy updates
Verification is carried out by our internal AML team and our liquidity providers.
2. When Verification May Be Required
2.1 A transaction may be flagged and frozen if the incoming assets receive any of the following risk labels:
- DARK SERVICE, SCAM, STOLEN, MIXING/MIXER
- RANSOMWARE, SEXTORTION, HACK, PHISHING
- TERRORISM FINANCING, FRAUD, BLACKLIST
- SANCTIONS, NARCOTICS, HUMAN TRAFFICKING, CHILD ABUSE, etc.
If, based on the AML assessment, the transaction receives a risk score exceeding 40% or is tagged with any of the labels listed above, the Client’s transaction may be frozen indefinitely until full identity verification (KYC) is successfully completed.
2.2 Upon receiving an official inquiry from competent state authorities, the Client’s transaction may be held for an unlimited period until the KYC procedure is finalised.
2.3 Incoming transfers from the following platforms may trigger a block: Garantex, Tornado Cash, Hydra, Blender.io, Lazarus Group, Genesis Market, ChipMixer, Shinbad.io, Commex, as well as any Iranian‑based services, other platforms from sanctioned countries, and DarkMarket‑related resources. Furthermore, services such as FreeWallet, Join Market Project, Railgun, Rapira, Capitalist, Nobitex, and Wasabi Wallet are considered high‑risk and may result in AML‑related holds.
3. KYC Verification Process
During KYC we may request:
- Email address
- Government-issued photo ID
- Selfie (liveness check)
All documents must be in JPEG or PNG format. Additional documents may be requested if necessary.
We use secure third-party services for data collection and verification. Your personal data is processed and protected in accordance with our Privacy Policy.
4. Timeframes and Refunds
- KYC review usually takes up to 30 days (depending on the case).
- After successful verification, you may be offered:
- A refund to the original sending address (minus a fee of up to 5%, but not higher than the blockchain withdrawal cost)
- Or continuation of the exchange at the current market rate
Refunds are processed within 7 business days after verification is approved.
5. Additional Commission for High-Risk Transactions
We reserve the right to apply an additional fee of up to 5% (maximum $100) for transactions identified as high-risk to cover extra analysis and compliance costs.
6. When Refund Is Not Possible
6.1 We cannot return funds in the following cases:
- Official request from law enforcement or regulatory authorities
- Court seizure or blocking order
- Failure to provide requested KYC documents within 30 days
- Assets received from high-risk or prohibited platforms (specific exchanges and mixers are listed in internal procedures)
7. Preliminary AML Check
Clients may contact our support team via Live Chat to request a preliminary check of their address and to learn about the likelihood of a block before placing an exchange order.
8. Jurisdictional Restrictions (EU/EEA)
8.1 By using the Service, the User represents and warrants that they are not a citizen, resident or tax resident of the EU/EEA, are not located in the EU/EEA, are not incorporated or established in and do not act from the EU/EEA, and do not act in the interest of or on behalf of such persons. These representations are deemed to be repeated each time the Service is used.
8.2 As part of its risk-based compliance framework, the Company applies jurisdictional restrictions and does not onboard, accept or process transactions for users located in, resident in, incorporated in, established in or acting from the EU/EEA. The Company may use IP geolocation, blockchain analytics, customer declarations, device information, payment information, KYC data and support communications to detect restricted jurisdiction exposure. Where EU/EEA exposure is detected after a transaction has been initiated, the Company may suspend the transaction, request additional information, cancel the exchange, return funds where legally permissible, or retain/block funds where required by AML/CFT, sanctions, court order, law enforcement request or internal risk controls.
8.3 The Company may, at any time and without giving reasons, refuse access, suspend or block access, refuse to execute a transaction, and terminate the relationship with the User where indicators of a connection to the EU/EEA are detected (including by IP address, geolocation, payment attributes or verification data). The use of VPNs, proxy servers, anonymisers or any other means of circumventing territorial restrictions is prohibited and constitutes an independent ground for blocking and termination.
8.4 We process IP address, device information, approximate geolocation, transaction data, wallet addresses, blockchain analytics results and customer declarations for compliance, fraud prevention, sanctions screening, AML/CFT controls and enforcement of jurisdictional restrictions.